Privacy Policy

Last updated: January 1, 2025

Rhino Water Cleanup & Restoration Houston ("we," "us," or "our") operates the website water-cleanup.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or contact us for services. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

When you fill out our contact form, free estimate request, or call us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Property address
  • Description of damage or service needed

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

  • IP address and browser type
  • Pages visited and time spent on those pages
  • Referring website
  • Device type and operating system

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide service estimates
  • Schedule and perform restoration services
  • Send you service-related communications
  • Improve our website and services
  • Comply with legal obligations
  • Protect our rights and the safety of our customers and staff

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and delivering services (e.g., scheduling software, email platforms).
  • Legal Requirements: We may disclose your information when required by law or in response to valid legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Site may not function properly without cookies.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. To exercise these rights, please contact us at the information below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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